SupportWe're here to help
Something not working, a question about your account, or content you need to report? Reach K Life customer care on any of the channels below. Our support team usually answers within 24 hours.
- Customer care line+256 800 299 008Toll free. Fastest way to reach a person.
- WhatsApp or SMS+256 755 202 500Send a screenshot if something looks wrong.
- Emailcustomercare@harissint.comBest for account, data and privacy requests.
Before you write
Telling us three things gets your answer back in one reply instead of three: the username on your account, the phone you are using and its operating system version, and what you expected to happen. A screenshot or a screen recording of the problem is worth more than any description of it.
Reporting content or a user
In a group chat, press and hold any message and choose Report or Block. Blocking takes effect immediately: that person's messages are hidden from you and they can no longer invite you to groups. Reports reach our moderation team, who review every one within 24 hours and remove content or suspend accounts where our Terms of Use have been broken. Urgent concerns about someone's safety should go to the customer care line above.
COMMON QUESTIONSOn the sign-in screen, tap Forgot Password and enter the username you signed up with. If you added a recovery email or phone number during setup, we send a verification code there. If you did not add one, contact us on any channel above and we will verify you another way.
Press and hold the message in the group chat and choose Report or Block. Blocking hides that person's messages from you immediately and stops them inviting you to groups. Reports reach our moderation team, who review and act on them within 24 hours.
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